Quiz (text alternative)

  • The lift

    Audience:
    Employer
    Topic:
    Fitting in

    In New Zealand workplaces being able to communicate and interact with colleagues and the boss is very important if you want to fit into a team. Most new migrants find this a challenge, especially when it's the boss who greets them.

    Question:

    If you were John, what would you have done in this situation?

    Answer:

    Nothing. If Robert can't manage a simple conversation he's not going to fit in very well.
    Answer response:
    Incorrect
    Feedback:
    John should keep trying. In some cultures there is a clear hierarchy and it is unusual for employees to speak to managers. Robert may just not be used to talking to superiors in an informal way.

    Answer:

    Tried to do a bit more to put him at ease - asked him about the weather or his plans for the weekend.
    Answer response:
    Correct
    Feedback:
    This would be a good idea. In some cultures there is a clear hierarchy and it is unusual for employees to speak to managers. Even if a migrant does not respond at first, keep trying. They do not mean to be unfriendly; they may just not be used to talking to superiors in an informal way. Give them time to adapt.

    Answer:

    Mentioned to someone in Robert's team that Robert shouldn't be frightened of him and it's OK to speak to him.
    Answer response:
    Neutral
    Feedback:
    This would be a possible strategy. In some cultures there is a clear hierarchy and it is unusual for employees to speak to managers. They do not mean to be unfriendly; they may just not be used to talking to superiors in an informal way. John could check with the people Robert is working with to see if he is fitting in alright.

    Best choice video:

  • The lunchroom

    Audience:
    Employer
    Topic:
    Fitting in

    Being able to interact with workmates is very important if you want to fit into the team. For many migrants this can be even more challenging as they try to adapt to new communication styles in English. Andrei, a new migrant and his colleague Penny are in the lunchroom. Tim, who is Andrei's supervisor walks in with a cup of coffee and sits down.

    Question:

    If you were Tim, how would you have reacted when Andrei kept his head down and did not join in the conversation?

    Answer:

    Kept trying to involve him. Andrei doesn't know much about rugby, but involving him in the conversation is important.
    Answer response:
    Correct
    Feedback:
    Yes, Tim and Penny should continue to involve Andrei in the conversation. They are showing that they accept him as part of the team. Small talk is an important way of establishing and maintaining relationships between people who work together.

    Answer:

    Ignored him and talked to Penny. If Andrei doesn't want to join in then he's not going to fit into the workplace very well.
    Answer response:
    Incorrect
    Feedback:
    Small talk is an important way of establishing and maintaining relationships between people who work together. It can take migrants a while to adapt to this if they come from a culture where this is not the norm.

    Answer:

    Tried another topic. Andrei doesn't know much about rugby, but maybe he is keen on football or another sport.
    Answer response:
    Neutral
    Feedback:
    Finding a way to involve Andrei would be good. If Andrei still doesn't respond it is important to keep trying as it can take a while for migrants to adapt, especially those who come from a culture where the supervisor does not engage in small talk with workers.

    Best choice video: